Shipping & Returns

Shipping information


 

Free shipping

vemvem offers free standard delivery on orders above $ 250


Destination: Worldwide

Service (by Post office) Estimated delivery Cost
Standard Shipping

EMS Express
7—14 business days

3—5 business days
$ 12 (Rates by region)

$ 40 (Rates by region)

(Please select your preferred shipping option when you are ordering.)


*Kindly note that delivery to rural addresses can result in longer delivery times.

Due to the nature of the year-end and holiday periods, the expected delivery time may be longer than usual.
All orders are shipped with Standard Shipping and may require a signature upon delivery. Standard Shipping usually operates between 9am—6pm on business days.
You can specify an alternate daytime delivery address when ordering, for example, your work address (recommended). Depending on the circumstances of the shipping company, there may be a delay from the indicated period. The indicated delivery period refers to the general lead time, not the guaranteed period.

 

Delivery Tracking

You can track your shipment from the following site using the tracking number after 24 hours your product is shipped.

>>http://parcelsapp.com/en

 

How to order for International Customers

Please visit ‘vemvem.com’ and choose upper currency tab “KOR” to “USD” at the top of the page.
Or you can directly go to ‘en.vemvem.com’ And then, you can make your account for purchasing.

 

Questions for our products

Please feel free to contact us to Email to hello@vemvem.com, we will help you.

 

Payments

We accept PayPal & all credit card for international shipping.

 

Customs duties, import taxes and VAT

All taxes and import duties are not included in the final price. Hence, your order will be subject to any additional charges and the price. When ordering from vemvem.com, you're responsible for assuring the product can be lawfully imported to the destination country. The product price and shipping cost do not include customs duties, etc. If customs duties, VAT, or other fees are incurred, this part must be paid by the recipient and this is the recipient's obligation. When you receive the goods, pay directly to the shipping company.

 

Refusal of receipt in all cases or return at customs

If you would deny receiving and return it to Korea, we will incur you an expense of 40-50$. In that case, the return shipping fee will be deducted from the refund amount so please be noted. In the case of "Unknown Address", "Retention Expired" or "Customs Return", you are responsible for the cost of resending. Also, when ordering products, please be sure to provide the contact information(phone number) and room number of the recipient who can be contacted directly by the delivery company.

 

Important information

All orders are fully traceable on our website. Delivery times are provided as guidelines only,
and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

 

First-Time Order Policy

For security purposes, vemvem reserves the right to ship first-time orders to the cardholder’s verified billing address or work address.
To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your Paypal Account when placing an order

 

Insurance

vemvem insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery,
at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes,
you also accept that signature by the third party is sufficient proof of delivery and fulfilment by vemvem.

 

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Returns and exchanges

No returns or exchanges Buyer can contact seller about any issues with an order.


Cancellations

we doesn’t accept order cancellations
Email to hello@vemvem.com / Can't respond to inquiries via our Instagram DM.